RETURNS

RETURN & EXCHANGE POLICY

At Astro the Label, we want you to love every piece you order! 🤍 Each item is prepared with care, and we want to make sure you're happy with your purchase.

Please review our return and exchange policy before placing your order.

RETURNS & EXCHANGES

We accept returns and exchanges on eligible items within 14 days of delivery.

To qualify for a return or exchange, items must:

  • Be unworn, unwashed, and unused.

  • Be in their original condition, free of stains, makeup, deodorant marks, odors, or damage.

  • Have original tags attached, if applicable.

  • Be accompanied by proof of purchase.

Items that do not meet these conditions may not be eligible for a return or exchange.

CUSTOM & PERSONALIZED ORDERS

Because personalized items are made specifically for you, custom orders are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided personalization details.

This includes items personalized with names, initials, custom designs, or other customer-requested modifications.

If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

HOW TO REQUEST A RETURN

To start a return or exchange, please email astrothelabel@gmail.com within 14 days of receiving your order.

Include:

  • Your order number

  • The item you wish to return or exchange

  • The reason for your request

  • Photos, if applicable

Please wait for return instructions before sending anything back.

Items returned without prior authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs for eligible returns or exchanges unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable, except where required by law or when the return is due to our error.

We recommend using a trackable shipping service, as Astro the Label is not responsible for return packages lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may take additional time to process the refund.

EXCHANGES

Need a different size? We're happy to help!

Exchanges are subject to product availability and the same eligibility requirements as returns.

Please contact us before sending your item back so we can confirm the next steps.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please email us at astrothelabel@gmail.com as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photos of the issue.

We will review your request and work toward an appropriate resolution at no additional cost to you when the issue is our error.

QUESTIONS?

We're always happy to help!

Email: astrothelabel@gmail.com

Instagram: @astrothelabel

Thank you for shopping small and supporting Astro the Label!

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